1st World Library

Fred Mapp

Mapping Information Technology ...
To Your Business

Seven Initiatives to Creating and Understanding a Professional Information Technology Organization

Fred Mapp has more than 35 years of experience in the information technology (IT) profession, having held key executive positions at IBM, InfoSpan Corporation, American Express, Honeywell, and AMD. He was instrumental in the development and implementation of new technology applications and services and in the re-engineering of the IT organizations in all of those companies. He has extensive experience in cost reduction and outsourcing in the IT organizations he has led.

Mapp also launched his own consulting business, Quality Service Solutions, which focused on helping companies identify their business requirements and developing processes for key technology products and services, such as sales force automation, customer resource management, enterprise resource planning, and E-business applications. He specialized in the areas of process management, RFP generation, vendor selection and implementation. He has provided consulting services to a variety of Fortune 1000 and software companies.

Over the years, he has been involved with several process-improvement initiatives, including ISO9000 and Six Sigma programs. In 1990 while at IBM, he successfully implemented quality-improvement systems and process-change management disciplines and led one of the support organizations that was recognized with the coveted Malcolm Baldrige Quality Award.

Drawing on his years of experience, Mapp is a motivational speaker and has presented frequently to companies on how they can improve business processes and implement technology that is directly tied to business strategies to achieve a sustained competitive edge. He has been a guest speaker at CIO conferences and numerous industry seminars. He has also been featured in articles in CIO Magazine, Fortune, Black EOE Journal, Diversity Careers, InformationWeek, Optimize, and other publications


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